Think Native Privacy Policy Effective Date: 8.29.19

This Privacy Policy applies to the information that we collect about visitors (“Visitors”) to the Think Native website (https://www.thinknative.com/) (the “Site”) and the businesses and organizations (“Customers”) that use our software-as-a-service platform (the “Platform”) to increase and measure their missional impact. We refer to our Site, Platform, and the services available through them as, collectively, the “Services.” When we handle information about Visitors and Customers (collectively, “you” and “your”), we determine the purposes and means of handling your information. In this Privacy Policy, we describe how Think Native, LLC (“Think Native,” “we,” “us,” or “our”) collects, uses, and discloses information about Visitors and Customers. We also describe the rights and choices you have regarding our use of your information. Your use of our Services is subject to this Privacy Policy and our Terms of Use. When we handle information about individuals who use our Services to contribute video content and act as champions for our Customers (“End Users”), we do so on behalf of our Customers as a service provider or processor. Our Customers determine determining how to engage with End Users through our Services and thus act as the business (sometimes referred to as a controller) that determines the purposes and means of handling End User data. While we provide End Users with some information below regarding how we collect, use, and disclose their information, End Users are ultimately subject to the privacy policy(ies) of the Customers with which they interact, and they should read those policy(ies) carefully. Think Native is not responsible for the privacy practices of its Customers. PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES. This Privacy Policy contains the following sections:

  1. The Information We Collect
  2. How We Use Your Information
  3. Cookies and Similar Technologies
  4. Online Analytics and Advertising
  5. How We Share Your Information
  6. Your Rights and Choices
  7. Third-Party Links and Features
  8. Children’s Privacy
  9. Security
  10. International Data Transfers
  11. Changes to Our Privacy Policy
  12. Contact Information
  1. INFORMATION WE COLLECT

We obtain a variety of information from and about you as you use the Services, including information that you provide to us directly, information that we collect automatically about you, and information that we collect from third parties. We may combine the information that we collect through the Services with information that we collect automatically or receive from other sources.

  1. Information We Collect Directly from You

We will collect any information that you choose to provide to us. We may collect the following general categories of information about you or your use of the Services (i) identifiers, such as real name; (ii) professional or employment-related information, such as your employer; (iii) commercial information, such as transaction data; (iv) financial data, such as credit card information; and (v) approximate geolocation information. As described in Section 1.b, we also collect internet and other electronic network activity information.

  • The information we collect from Customers generally includes name, email, address, company name, phone, payment card or bank account information. If you log into our Services through a social media account, we will also collect your social media username or handle. Customers may also submit, post, upload, or otherwise make available (collectively, “Post”) content, such as pictures, logos, videos, notes, event information, messages, comments, ideas, designs, and other feedback (collectively, “Customer User Content”), through our Services. For example, a Customer may Post his/her company’s logo. Depending on the type of content and who submits it, Customer User Content may be publicly viewable by others—including the general public. For example, if you are a Customer and Post information about an event, that information may be publicly available. Please review our Terms of Use for more information about our rights with regard to Customer User Content.
  • For Visitors, the information we collect is generally internet and other electronic network activity information, unless you provide us with your name and email address to request more information from us. If you apply for a job through our Site, we will also collect information relating to your job application, including your name, contact information, and resume/CV.

On behalf of our Customers, we will collect information from End Users that includes name and email address. If an End User logs into our Services through a social media account, we will also collect the End User’s social media username or handle. We also collect pictures, logos, videos, notes, event information, messages, comments, ideas, designs, and other feedback (collectively, “End User Content” and together with Customer User Content, “User Content”) that End Users Post to the Services. In addition, for purposes of matching End Users with a Customer, we provide End Users with the ability to provide additional information, such as year of birth, gender, race, ethnicity, and information about certain health conditions.

  1. Information We Collect Automatically

When you use our Services, we collect certain information automatically. We and our service providers may use a variety of technologies, including cookies and similar tools, to assist in collecting this information. You can learn more about our use of cookies and similar tools in the “Cookies and Similar Technologies” section below.

  • Usage Data. We collect and analyze information about how you use our Services, including the dates and times you access our Services, which features you use and which pages you visit, the type of browser through which you access our Services, and error logs and other system activity.
  • Device Data. We collect and analyze information about the device(s) you use when you access our Services, including your IP address, information about your device’s hardware, the operating system on your device and the version of that operating system, your language preferences, and unique device identifiers.
  • User Content Data. We collect and analyze information about User Content, including when it is Posted, video length, and number of views. Please note that the audio of videos posted to our Services may be transcribed.
  • Communications Data. We collect and analyze communication data about the communications of users of our Services, including the dates and times of messages and the content of the communications.
  • Location Information. We collect and analyze general location information from your device. “General” location information means information about the city and state in which your device is located based on its IP address. This information allows us to give you access to content that varies based on your general location (e.g., videos posted by a Customer located near you).

On behalf of our Customers, we also will collect the information described above about End Users through their use of the Services, and Customers may use such information for their own purposes, including to understand how End Users interact with them and improve their engagement with End Users.

  1. Information We Collect from Others

Think Native may also collect information from third parties, including the following:

  • We will collect information about you that another user of our Services provides to us. For example, if a Customer imports information about its End Users to our Services, that Customer may provide us with information such as End Users’ names and email addresses.
  • Social Media Platforms. When you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.
  • Other Third Parties. We may also receive additional information, such as demographic and statistical information, from third parties, such as business partners, marketers, researchers, analysts, and other parties.

Except for the information provided to us by our Customers, we do not directly collect information about End Users from third parties. Please note that we are not able to differentiate between data that a Customer collected directly from an End User and data it has collected about an End User from third-party sources. End Users should direct any questions about a Customer’s third-party collection of information to the Customer.

  1. HOW WE USE YOUR INFORMATION

We and our service providers use your information for our and our services providers’ business purposes, which include:

  • Providing, managing, and improving the Services, including administering your account, processing registration, facilitating payments, tracking engagement and impact, posting User Content, providing customer service, facilitating communications between users of our Services, and developing new features and services
  • Communicating with you, including updating you about your account or the Think Native Services and responding to your requests for information
  • Customizing or personalizing the Services to you
  • Promoting our Services and other services to you and others, including through marketing, advertising, promotions, and special events
  • Supporting our Services and internal business operations, including auditing, security, resolving crashes, preventing fraud, invoicing and accounting, sales and marketing, analytics, and research and development
  • Complying with laws, regulations, and other legal process and procedures
  • Establishing, exercising, or defending our legal rights
  • Taking steps that we reasonably believe to be necessary to protect the safety, security, and rights of Think Native, Customers, Visitors, End Users, employees, service providers, and others

We and our service providers will use End User information for our Customers’ business purposes. For more information about how a Customer uses information about End Users, please refer to the relevant Customer’s privacy policy. We may also aggregate and/or anonymize any information collected through the Services and use such aggregate or anonymous information for any purpose, including without limitation for research and marketing purposes.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use Internet server logs, cookies, tags, tracking pixels, and other similar tracking technologies to gather information about our Customers’ and Visitors’ use of our Services, as well as how End Users use the Services. As we adopt additional technologies, we may also gather information through other methods. Here is an overview of some of the technologies we use:

  • A web server log, which is a file where online activity is stored.
  • A cookie, which is a small text file that is placed on your computer or mobile device when you visit certain websites and applications that are designed to: (i) recognize your computer or device; (ii) store your preferences and settings; (iii) understand the pages of the Services you have visited; (iv) enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform searches and analytics; and (vi) assist with security and administrative functions.
  • Tracking pixels (sometimes referred to as web beacons or clear GIFs), which are tiny electronic tags with a unique identifier embedded in websites, online ads, and/or email that are designed to: (i) collect usage information like ad impressions or clicks and email open rates; (ii) measure popularity of the Services and associated advertising; and (iii) access cookies.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet ExplorerGoogle ChromeMozilla Firefox; or Apple Safari). Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings of the Services.

  1. ONLINE ANALYTICS AND ADVERTISING
  2. Analytics

We may use third-party web analytics services (such as those of Google Analytics) on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

  1. Online Advertising

The Services may integrate third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors, such as the content of the page you are visiting, information you provide, your searches, demographic data, User Content, and other information we collect about you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests. Third parties may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about you as discussed above. We also allow other third parties (e.g., ad networks and ad servers) to serve tailored ads to you on other websites and in other applications, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. We sometimes provide our User information (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies or other identifiers, in order to provide you with more relevant ads when you visit other services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by such non-affiliated third parties. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. Please also note that the opt outs described above apply per browser and per device, so you will have to opt out for each device—and each browser on each device—through which you access our Services

  1. Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that is available in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, which is why we describe a variety of opt-out mechanisms above. However, we do not currently recognize or respond to browser-initiated DNT signals. Learn more about Do Not Track.

  1. HOW WE SHARE YOUR INFORMATION

We may disclose the following categories of information about you or your use of the Services in the circumstances set forth in this section for business purposes (as defined by applicable law) or as required by applicable law: (i) identifiers, such as real name; (ii) professional or employment-related information, such as your employer; (iii) commercial information, such as transaction data; (iv) financial data, such as credit card information; (v) approximate geolocation information; and (vi) internet and other electronic network activity information. We and our service providers will share your information in the following ways:

  • We share your information with other users of our Services as needed to provide our Services to you, such as to facilitate collaboration through our Services, foster connects, support Customer champions, and encourage engagement.
  • Service Providers.We provide access to or share your information with select third parties who perform services on our behalf, such as accounting, sales, marketing, product content and features, advertising, analytics, research, customer service, delivery, data storage, security, fraud prevention, payment processing, and legal services.
  • Affiliates and Subsidiaries.We provide access to or share your information with current or future affiliates and subsidiaries.
  • Protection of Think Native and Others.By using the Services, you acknowledge and agree that we may access, retain, and disclose the information we collect about you if required to do so by law or in a good faith belief that such access, retention, or disclosure is reasonably necessary to: (i) comply with law or legal process (e.g., a subpoena or court order); (ii) enforce our Terms of Use, this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) protect the safety, security, and rights of Think Native, Customers, Visitors, End Users, employees, service providers, and others. This may include exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.
  • Business Transfers.As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions) User information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, User information (including email address) would likely be one of the transferred business assets.

 

  • Other Unaffiliated Third Parties. We may also share your information with other unaffiliated third parties whose offers we believe you may value.

 

  • Your Consent. If you have consented to our sharing of your information, we will also share your information consistent with your consent.

  We and our service providers will share End User information as described above and at the direction of our Customers. For example, if a Customer requests that we send information with their customer relationship management solution, we will share information as directed. For more information about how a Customer shares End User information, please refer to the relevant Customer’s privacy policy. Think Native may share aggregate or anonymous information about use of the Services, such as by publishing a report on usage trends. We may share or disclose such aggregate or anonymous information with any third party, including advertisers, promotional partners, and sponsors.

  1. YOUR RIGHTS AND CHOICES

You may have certain rights with respect to your information, as further described in this section, and we will consider all requests and respond within the time period stated by applicable law. Please note your rights and choices vary depending upon your location, and that we may request you provide us with information necessary to confirm your identity before responding to your request as required or permitted by applicable law. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you or to comply with a legal obligation. In some circumstances if you still ask us to delete your information, you may no longer be able to access or use our Services.

  1. Opting Out of Marketing Communications

Our marketing email messages and certain other communications include instructions about how to unsubscribe, which you can use to limit or stop those communications. Opt-out processes may take some time to complete, but we will work to meet your request as quickly as possible. Please note that even if you opt out of receiving promotional messages from us, we will continue to send you transactional and operational emails, such as information about updates to our policies and practices, or other communications regarding our relationship or transactions with you.

  1. Privacy Rights for California Residents

The California “Shine the Light” law gives California residents the right to request information from us regarding the manner in which we share certain categories of personal information (as defined in California’s “Shine the Light” law) with third parties for their direct marketing purposes. You can exercise this right by emailing us at [insert email address]. If you are a California resident and we have collected personal information (as defined in the California Consumer Privacy Act), you may also request that we:

  • Provide you the categories of personal information we collect, disclose [or sell] about you; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we share personal information. Such information is also set forth in this Privacy Policy.
  • Provide access to and/or a copy of certain information we hold about you.
  • Delete certain information we have about you.
  • Provide you with information about the financial incentives that we offer to you.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us at [insert email address].

  1. Privacy Rights for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of the sale of your personally identifiable information under Nevada law by contacting us as described in the “Contact Us” section below. Please note we will take reasonable steps to verify your identity and the authenticity of the request.

  1. Privacy Rights and Choices for End Users

End Users should direct requests to exercise applicable rights to the Customer on whose behalf we handle their data. If we receive a request from an End User directly, we will refer that request to the appropriate Customer to await the Customer’s instructions on how to handle it.

  1. THIRD-PARTY LINKS AND FEATURES

The Services contain links to third-party services, and you may also integrate our Services with third-party services (e.g., HubSpot). If you choose to use these third-party services or features, you may disclose your information not just to those third parties but also to their users and the public more generally, depending on how their services function. Think Native is not responsible for the content or practices of such third-party services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties.

  1. CHILDREN’S PRIVACY

The Services are not intended for children under 13. If we become aware that we have collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without parental consent, we will take reasonable steps to delete it as soon as possible.

  1. INTERNATIONAL DATA TRANSFERS

We are headquartered in the United States, and recipients of the data disclosures described in this Privacy Policy are located in the United States and elsewhere in the world, including where privacy laws may not provide as much protection as those of your country of residence. Visitors, Customers, and End Users that use our Services understand that their information may be transferred to the United States and elsewhere.

  1. SECURITY

We take measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, and access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. By using our Services, you acknowledge and accept that we cannot guarantee the security of your information and that use of our Services is at your own risk. You are responsible for keeping your account information—and especially your login information—confidential. We ask you not to share your login credentials with anyone.

  1. CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time. We will make the revised Privacy Policy accessible through the Services, so you should review the Policy periodically. You can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective Date” at the beginning of this Privacy Policy. If we make a material change to this Privacy Policy, we will provide you with notice in accordance with legal requirements. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy.

  1. CONTACT INFORMATION

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please email us at support@thinknative.com. Please note that your communications with us may not necessarily be secure. Therefore, please do not include credit card information and/or other sensitive information in your communications with us.